Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

At Velaro™, we are committed to providing a meaningful and high-quality experience for every customer. Please read our policy carefully before placing an order.

Order Cancellation (12-Hour Window)

You may cancel or modify your order within 12 hours of placing it.

After 12 hours, your order will be processed and shipped, and it can no longer be canceled. If you wish to request a refund after this period, you must wait until the product is delivered and follow our return process.

Returns & 30-Day Money Guarantee

We offer a 30-Day Money Guarantee on all eligible purchases.

You may request a replacement or refund if:

• Your item arrives damaged
• Your item is defective or not functioning properly
• You received the wrong product

In these cases, please contact us at info@velarotm.store with clear photo or video evidence, and we will gladly send you a free replacement or issue a refund if applicable.

Non-Refundable Situations

We do not offer refunds or returns in the following cases:

• Incorrect shipping address provided at checkout. Please ensure all details are correct before placing your order.
• Orders that have been delivered and opened, used, or tampered with.
• Change of mind after the product has been shipped.
• Normal wear and tear or misuse of the product.

We reserve the right to deny a refund if the returned item does not meet our eligibility requirements.

Return Process

If your request is approved, we will provide you with instructions on how to proceed. Please do not send any items back without contacting us first.

Depending on the situation, we may offer:

• A free replacement
• A partial refund

Contact Us

If you have any questions or need assistance, please contact our support team:

Email: info@velarotm.store

We are here to help and ensure you have the best experience with Velaro™.

 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@velarotm.store